I want to clarify first that the person who worked with us was very kind and doing his job and fixed our problem. Otherwise it would be 1 star.
Me and my husband didn’t have hot water going to our shower, everywhere else in the house was fine. We were quoted $600 for parts and labor stating it was a high quality part. We paid half up front and they came in swiftly two days later to replace. My husband was there for the replacement. He was told a gasket in the original part was simply stuck. They replaced the part even though my husband asked and they clarified that the original part probably was working fine. The part itself is $80 dollars. I feel like we got ripped off. Would have much preferred to keep our original part if it was such a simple fix like a gasket stuck and we didn’t need an entirely new piece. 🤦🏽♀️
Thank you for fixing our problem, but I wish more consideration was put into how we would feel about having a part that isn’t broken being replaced for a quick buck. Get your bag, though. 🤷🏽♀️