Mason originally came to conduct an annual maintenance assessment. He identified a small leak in our water heater and suggested we keep an eye on it. He also addressed a concern we had about the garbage disposal. He tightened some screws and again suggested we keep an eye on it. No pressure at all. He did provide quotes to address both potential issues. The leak in the water heater grew progressively worse. I called other professional plumbing companies and did not find anyone that would save us much over what LD Smith quoted. We reached out and Mason was on-site the same day and did an excellent job. What spoke to me over and above his professionalism was the positive way Mason spoke of his employer. He said LD Smith was a great place to work and he feels fortunate to work for them. I think LD Smith is great too and they are lucky to have an associate like Mason! Thank you both!
