The holiday season is here. That means dinners and gatherings with lots of food that might end up in the garbage disposal. Before you start to prep the turkey and side dishes for Thanksgiving dinner, check out the video above to hear what Lance has to say about foods to keep away from your garbage disposal. He also dispels a few myths about maintenance.
Hometown: Indianapolis
Someone you admire:
Dorothy Kenyon: She became a lawyer in a time when women were not
allowed to be lawyers and she fought for women’s rights her entire life.
Three pet peeves?
Lateness
Laziness
People saying “it’s not my job”
Skills/talents: I am learning how to garden and so far I have not killed anything!
Personal motto: Teamwork is everyone’s job
On Sunday mornings, you can usually find me... At Half Price Books
Hometown: Indianapolis
Years as a plumber: 36
Pet Peeves: Lying, cheating and crying babies.
Other skills: Photography
On Sunday morning, you can usually find me….At Church
Personal Motto: Live life intentionally
Why would you recommend LD Smith over other companies? “We are a group of experienced plumbers who have been co-workers and friends for a long time, working together to make LD Smith Plumbing a great place to work.”
Hometown: Evansville, Ind.
Someone you most admire:
My father is who I admire most. He has always been a hard worker and I
never hear him complain.
Other skills and talents: I am an avid video gamer.
On Sunday morning you can usually find me….At church or at home with the family.
Work background/awards/life accomplishments: Indiana All-State football 2009, All-City Basketball 2009 (Evansville), graduated from Oakland City University in 2013 in criminal law
Why would you recommend L.D. Smith Plumbing over other Indianapolis plumbing companies? You can always count on the truth. They will always be fair, educated, thorough, respectful and
get the job done.
HOMETOWN: Indianapolis
WHO IS SOMEONE YOU ADMIRE?
I would say comedians. I think it is great to be able to entertain the world and briefly get people’s mind off of everyday life.
THREE PET PEEVES:
Cleaning up after other people. When someone, including myself, starts a project but does not finish. When things change without warning.
OTHER SKILLS:
I like to play basketball. I can do electrical work and construction.
HOBBIES: I enjoy building furniture
THREE WORDS TO DESCRIBE YOURSELF: Hardworking, Friendly and caring.
PERSONAL MOTTO:
Live or die trying
SHARE A CUSTOMER EXPERIENCE THAT MADE YOU FEEL HELPFUL: Almost every customer I visit has a sewer that is usually clogged. Once we get it open, the customer thinks I’m a hero. That makes me feel so helpful.
WHY WOULD YOU RECOMMEND L.D. SMITH PLUMBING OVER OTHER COMPANIES: I have worked at other places, but Lance, the owner, makes sure the job is done right the first time. I can appreciate that.
Hometown: Murray, KY
Hobbies/Pets/Family: “I have two grown children that I am so proud of that live in Kentucky. I am engaged to a wonderful man and have a cat that is too spoiled for it’s own good. I have lived in Indiana for 10 years.”
Work background/awards/life accomplishments? “I have been an office manager/dispatcher for about 16 years. No matter what the job title, customer service is always a large part of that job.”
Is there a customer experience that made you feel helpful? “There was a lady that her sewer line was broken and had to be replaced, but she could not afford that kind of expense at the time. We were able to get her financed at a monthly rate she could afford. She was thrilled we could get her plumbing back and better than before in such a quick timeframe.”
Why would you recommend LD Smith over other companies OR Why would you recommend plumbing as a career? “Plumbing is a great industry to work in. I always thought plumbing was just toilet or sewer issues, but we work on bathrooms, kitchens, utility rooms and gas lines. No one wants to worry about a backed up toilet, but it is nice to know we can take care of it so you can focus on what really matters to you.”
Hometown: Anderson, Ind.
What do you most enjoy about plumbing? I like being able to help people. Every single plumbing problem can feel
overwhelming. To be able to go in and fix the problem and leave with the
customer happy, that is a great feeling.
Other skills/talents: I like to play guitar
Hobbies: Spending time with my children, playing video games, and watching horror movies.
Personal motto:
Sometimes the most productive thing you can do is relax.
Hometown: Indianapolis
Someone you most admire: I admire my wife. She deals with a lot with 4 kids, the dog and me.
Three pet peeves:
Texting while driving
Pets in strollers
Mashed potatoes without gravy
Hidden talent: The ability to read minds! Not really, but my kids still think I can!
What are you happiest doing, when you’re not working? Hanging with my family.
What customer experience made you feel most helpful? ” Whenever a customer’s plumbing issue is resolved I feel the most helpful.”
Why would you recommend L.D. Smith Plumbing? “L.D. Smith is a great local company that believes in quality workmanship and nothing less. Employees at LD Smith take pride in what they do and have a clear understanding of the importance of quality and reputation.”
Hometown: Plainfield, Ind.
Hobbies/Pets/Family: “I have a rescue dog from the Humane Society”
Years as a plumber: 15
Best skills you bring to your job?
My plumbing experience, the fact that I take pride in my work and my commitment to customer satisfaction.
Daily habits: I work out every day. I run, do yoga and Jiu Jitsu.
What is the most bizarre plumbing experience you have experienced? “I was at a home where plumbing was installed completely backward and the homeowner was told it would be fine.
On Sunday mornings, you can usually find me…Drinking coffee and making breakfast for my family.
Personal motto be? What comes easy won’t last. What lasts, won’t come easy.
Why would you recommend L.D. Smith Plumbing over other companies? We are all experienced technicians that do quality work.”
Hometown: Bloomington, IL
Hobbies/Pets/Family: “I enjoy spending time on midwestern lakes with my friends and family in my boat. I love to waterski and barefoot ski as well. I also play hockey and football. I have a two-year-old boxer mix named Sophie who is a handful but a great dog.”
Work background: “15 years in the plumbing industry”
Most bizarre plumbing experience? “We recently had a homeowner who was having some drainage problems in their home which were symptoms of a clogged plumbing vent. Upon getting on the roof, I found the tail of a squirrel sticking out of both plumbing vents coming through the roof! The squirrels had tried to get in to the vents over the winter to get warm, and had become stuck. It was a messy cleanup!”
What customer service experience made you feel most helpful? “I have had many jobs where other companies have walked away from a difficult problem and LD Smith was able to find a solution for them. Those are the best experiences in my opinion.”
Why would you recommend LD Smith over other companies? “I would recommend LD Smith because we offer quality service, at a fair price, without the gimmicks…period.”
Hometown: Mooresville, IN
Hobbies/Pets/Family: “Camping with the family, being on the lake fishing and coaching football”
What is your work background? Any awards in work or school? If school awards, what school. If work, what job? Life accomplishments? “Plumbing for 14 years. I started off with two years of production, and then have 12 years of service and excavation experience after that.”
What is the most bizarre plumbing experience you have experienced?“Excavating and finding a homeowner’s sewer line with a 4″ gas main bored through it.”
What customer service experience made you feel most helpful? “All of them”
Why would you recommend LD Smith over other companies OR why would you recommend plumbing as a career? “LD Smith is a family-oriented company and treats customers as good as employees.”